SUCCESS STORY
Driving Innovation and Global Growth for the Most Trusted Pet Care Service Platform
Our client is the world’s largest and most trusted network of five-star pet sitters and dog walkers, which helps connect dog and cat owners with pet care whenever they need it.
Since its inception in 2011 millions of services have been booked on the platform, including pet sitting, dog walking, in-home boarding, drop-in visits, doggy daycare, and grooming in select markets.
Client Challenges
Our client faced several challenges, including the need for continuous product development and enhancement, integration of user verification, and security systems. They required solutions for social authentication and optimizing user acquisition funnels. Additionally, managing complex systems and data migrations was a significant hurdle.
Integrating skilled engineering professionals into existing teams for effective collaboration was also crucial for their long-term strategy.
Solutions Provided
We offered ongoing product enhancement and development supported by a combination of fully managed and hybrid engineering teams, enhancing development efficiency and speed to market.
Additionally, we implemented advanced user authentication solutions, including email, phone, and social authentication (Facebook, Google, Apple) to streamline access and improve onboarding. Account takeover prevention strategies were introduced to protect users from unauthorized access, while disintermediation risk solutions helped maintain platform integrity and revenue.
Moreover, we optimized user acquisition funnels to drive growth and improve conversion rates, while managing system and data migrations to ensure seamless scalability.
Our Contribution
Our partnership started six years ago with a strong collaboration with their US headquarters, where we partnered with the Seattle-based teams in shaping and expanding their product offerings.
Building on this success, we joined forces with their new European office, helping them extend across several countries. With their focus on growing their presence in Europe, we facilitated the need for engineering services by providing skilled professionals who could fully integrate within existing client teams, fostering a collaborative work environment.
As a result of our successful collaboration, we have established dedicated teams managed by AscentCore, which are now integral to the client’s long-term strategy.
Tools & Technologies Used
Client Benefits
Scalability and Flexibility
Access to a large pool of skilled professionals who can scale teams based on project needs. Flexibility to adjust team composition to meet changing business demands and market conditions.
Enhanced Security
Advanced background and identity check systems have been implemented to ensure safety and build trust. Additionally, robust measures for fraud prevention and account takeover protection safeguard user accounts and sensitive information.
Continuous Innovation
Ongoing product development through managed and hybrid teams, ensuring continuous improvement and innovation. Development of new features and services to meet evolving customer needs and market trends.
Market Expansion Support
Assistance in expanding our client’s presence in European countries, contributing to their growth and market penetration. Providing strategic support and guidance to help them navigate and succeed in new markets.
Trusted by Industry Leaders
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